Salon Policies
We appreciate your understanding and cooperation. These policies help us maintain a safe, comfortable, and enjoyable experience for all guests.
BOOKING APPOINTMENTS:
Appointments are highly recommended, especially during busy periods, to help minimize wait times. For after-hours inquiries, please contact us through our social media pages.
ARRIVAL & GRACE PERIOD:
We recommend arriving 10 minutes before your scheduled service.
If you are 10 or more minutes late, your appointment may be converted to a walk-in appointment to accommodate other guests. We value your time and strive to stay on schedule for all clients.
CANCELLATIONS & NO-SHOWS:
Your appointment is reserved especially for you. Missed or canceled appointments without sufficient notice prevent us from serving other clients.
- Please provide at least 24 hours’ notice for cancellations.
- Cancellations made at or after the scheduled appointment time are considered no-shows.
- After 2 repeated no-shows or last-minute cancellations, clients may no longer request a specific technician in advance.
- Walk-ins are always welcome, subject to availability.
GROUP RESERVATION:
For groups of 5 or more:
- A $15 per-person reservation fee is required and will be applied toward the service balance.
- The reservation fee is non-refundable.
- A no-show will forfeit that individual’s reservation fee.
- The group grace period is 15 minutes.
- The host receives an instant 20% discount for groups of 8 or more.
GROUP CANCELLATIONS & RESCHEDULING:
- Group cancellations or rescheduling made at least 48 hours in advance are accepted. The reservation fee remains non-refundable.
- Rescheduling on the day of the appointment will result in a charge of 50% of the reservation fee.
- Cancellations made within 24 hours of the first scheduled service, or a no-show, will forfeit the reservation fee.
RETURNS & REFUNDS:
All product and service sales are final and non-refundable, except where specifically stated below.
- GIFT CARDS:
- Redeemable for all spa services and retail items.
- Not redeemable for cash.
- Non-refundable and non-replaceable if lost.
- The original physical card or certificate is required.
- PRODUCTS:
All product sales are final and non-returnable.
For beauty products such as eyelash serums, a refund may be considered with proof of a severe skin reaction reported within 7 days of purchase.
- SERVICES:
Services that have already been performed are non-refundable.
If you have a concern with your service, please let your technician or the front desk know before payment so we can address the concern, including adjusting or removing coatings when appropriate.
PRICING & ADDITIONAL CHARGES:
All prices listed on our menu are starting prices.
Additional charges may apply depending on the service requested, including:
- Removal
- Tips or extensions
- Added length
- Specialty shapes
- French
- Nail art
- Repairs
- Other additional work
Our current menu lists applicable additional charges. Please confirm your requested service and estimated total with your technician before the service begins.
The menu price in effect on the date of service applies.
COLOR SELECTION & SAMPLES:
Clients are responsible for confirming their color selection.
Color may vary slightly from the sample due to lighting, application, or other factors. Please confirm your color choice during the initial application, before the service proceeds.
If you request a color change after application, additional charges may apply:
- Regular polish: $10
- Shellac/Gel: $20+
- Artificial nails: $45+
PERSONAL PROPERTY:
We are not responsible for personal property that is damaged, lost, stolen, or left behind at the salon.
CELLPHONE AND NOISE:
Please help us maintain a peaceful salon environment by refraining from loud or disruptive behavior in the spa and front desk areas.
PAYMENT & GRATUITY:
We accept:
- Cash
- Cash App
- Venmo
- Zelle
- Credit cards
Credit card transactions have a $10 minimum. A $2 fee applies to credit card transactions under $10.
- Tips go directly to your manicurist and are not pooled.
- Payment is required before leaving the salon.
- A valid ID is required for your first credit card payment.
Leaving without paying for completed services may result in legal action for theft of service.
HEALTH & SERVICE PRECAUTIONS:
For your safety and the best service experience:
- We recommend avoiding shaving for 24 hours before spa or waxing services.
- Please reschedule if you have open cuts, sores, or a contagious condition.
- Pregnant guests should inform us of their pregnancy stage so we can recommend appropriate services.
- Please inform your service provider of any surgeries, allergies, or health concerns before your service.
- During your service, please communicate any pain or discomfort immediately.
- If you have a skin condition such as sunburn, rash, or fungus, please inform your technician so the service can be adjusted appropriately.
RIGHT TO REFUSE SERVICE:
For the safety of our guests and staff, we reserve the right to refuse or modify services in situations including:
- Contagious nail conditions
- Open or infected wounds in the treatment area
- Skin conditions that could worsen with the requested service
- Certain conditions requiring service modifications, including diabetes
- Rude, abusive, or disrespectful behavior
SPA CHAIR SAFETY:
For your safety, our spa chairs have a maximum weight capacity of 250 lbs. Please do not use a spa chair if the weight limit may be exceeded.
PETS:
Pets are not permitted inside the salon, except where permitted by applicable law for service animals.
CHILD SAFETY:
For safety and guest relaxation, children are welcome only when receiving a service.
We advise against bringing children under 5 years old due to safety and insurance considerations. We do not provide childcare facilities and strive to maintain a safe, comfortable, and relaxing environment for all guests.
THANK YOU:
Thank you for understanding and respecting our policies. Your cooperation helps us provide a safe, comfortable, and enjoyable experience for everyone.